Nonprofit Operations Management
Beneficiaries
Research Studies 1: examining the product portfolio management of a nonprofit for refugees (strategic planning). I investigate the optimal mix of cash and in-kind assistance using a game theory model completely informed by field research.
Donations
Research Studies 2: Studying financial resource management of nonprofits (tactical planning). I use dynamic programming to analyze the immediate reward of program spending and future reward of fundraising and administration spending of nonprofits.
Operating Conditions
Research studies 3: examining fleet composition management of a humanitarian organization (operational planning). I use monthly transportation and personnel expenses of twenty-four countries for thirteen years to build an empirical model that informs the nonprofit’s transportation decisions.
Research Papers
Kotsi, T., Wu, O., and Pedraza-Martinez, A.J. (2022). Donations for Refugee Crises: In-kind vs. Cash Assistance.
Kotsi, T., Aflaki, A., Aydin, G., and Pedraza-Martinez, A.J. (2023). Allocation of Nonprofit Funds Among Program, Fundraising, and Administration.
Kotsi, T., Besiou, M., and Pedraza-Martinez, A.J. (2023). Fleet Composition Management in Response to Armed Conflicts.
Teaching
Introduction to Operations Management
Teaching Philosophy: To develop students’ critical thinking and analytical skills, I use active learning and collaborative activities. Furthermore, I bring examples from operations in daily life to increase engagement and spark my students’ enthusiasm.
Level: Undergraduate
Semesters: Spring & Fall 2017, Fall 2019
Evaluation Score: 6.4 / 7
Quotes from students:
"I enjoyed the overall scope of knowledge about Operations Management that was presented. I feel like I can grasp a lot of information about operation management now that I have a very broad scope of knowledge about the subject."
"Professor Kotsi was very invested in her students. Out of all of my professors the three years I have attended Indiana University, she was the most available and the most eager to help students understand the hard material. She was great!!!"
"Without your teaching, I wouldn't have been able to hold a conversation about the critical path and its role in project management that was essential during my interview for a Functional Consultant at Oracle"
Telesilla Kotsi
Assistant Professor
Nonprofits have two decoupled sets of stakeholders: donors who fund nonprofit operations and beneficiaries to which nonprofits provide goods and services. Also, nonprofits operate in complex environments that are unappealing to for-profit firms. These issues create unique operational challenges for nonprofits. To understand these challenges, I have taken time to visit refugee camps in Greece, interview managers at foodbanks in USA, and analyze data from a large humanitarian organization that operates worldwide. To get solid insights, I use rigorous analytical methods such as game theory, dynamic programming, and econometrics.