Nonprofit Operations Management
Beneficiaries
My first study, and job market paper, examines the product portfolio management of a nonprofit for refugees (strategic planning). I investigate the optimal mix of cash and in-kind assistance using a game theory model completely informed by field research.
Donations
My second study examines financial resource management of nonprofits (tactical planning). I use dynamic programming to analyze the immediate reward of program spending and future reward of fundraising and administration spending of nonprofits.
Operating Conditions
My third study examines fleet composition management of a humanitarian organization (operational planning). I use monthly transportation and personnel expenses of twenty-four countries for thirteen years to build an empirical model that informs the nonprofit’s transportation decisions.
Research Papers
Kotsi, T., Wu, O., and Pedraza-Martinez, A.J. (2019). Donations for the Refugee Crisis: In-kind Versus Cash Assistance.
Kotsi, T., Aydin, G., and Pedraza-Martinez, A.J. (2019). Allocation of Nonprofit Funds Among Program, Fundraising, and Administration.
Kotsi, T., Besiou, M., and Pedraza-Martinez, A.J. (2019). Armed Conflicts and Natural Disasters Effect on Humanitarian Fleet Management.
Teaching
Introduction to Operations Management
Teaching Philosophy: To develop students’ critical thinking and analytical skills, I use active learning and collaborative activities. Furthermore, I bring examples from operations in daily life to increase engagement and spark my students’ enthusiasm.
Level: Undergraduate
Semesters: Spring & Fall 2017, Fall 2019
Evaluation Score: 6.4 / 7
Quotes from students:
"I enjoyed the overall scope of knowledge about Operations Management that was presented. I feel like I can grasp a lot of information about operation management now that I have a very broad scope of knowledge about the subject."
"Professor Kotsi was very invested in her students. Out of all of my professors the three years I have attended Indiana University, she was the most available and the most eager to help students understand the hard material. She was great!!!"
"Without your teaching, I wouldn't have been able to hold a conversation about the critical path and its role in project management that was essential during my interview for a Functional Consultant at Oracle"
Telesilla Kotsi
PhD Candidate
Nonprofits have two decoupled sets of stakeholders: donors who fund nonprofit operations and beneficiaries to which nonprofits provide goods and services. Also, nonprofits operate in complex environments that are unappealing to for-profit firms. These issues create unique operational challenges for nonprofits. To understand these challenges, I have taken time to visit refugee camps in Greece, interview managers at foodbanks in USA, and analyze data from a large humanitarian organization that operates worldwide. To get solid insights, I use rigorous analytical methods such as game theory, dynamic programming, and econometrics.
